Shipping policy

1. Processing Time:

- All orders, including custom items, require processing time before shipment. Processing time may vary depending on the complexity of the order and our current order volume. We will provide you with an estimated processing time when you place your order.

2. Shipping Methods:

- We offer several shipping options for orders within Knoxville and the United States. Shipping methods available may include standard shipping, expedited shipping, and express shipping. You can select your preferred shipping method at checkout.

3. Shipping Rates:

- Shipping rates are calculated based on the weight of your order, your location, and the selected shipping method. Shipping rates will be displayed at checkout before you complete your purchase.

4. Shipping Locations:

- We currently ship orders to addresses within the United States. Unfortunately, we do not offer international shipping at this time.

5. Shipping Timeframes:

- Shipping times vary depending on the selected shipping method and your location. Standard shipping typically takes 5-7 business days, while expedited shipping may arrive sooner. Please note that shipping times are estimates and not guaranteed.

6. Tracking Information:

- Once your order has been shipped, we will provide you with tracking information via email. You can use this information to track the status of your shipment and estimated delivery date.

8. Shipping Restrictions:

- Some items may be subject to shipping restrictions due to size, weight, or shipping regulations. If your order is affected by shipping restrictions, we will notify you as soon as possible and provide alternative options if available.

9. Local Drop Offs:

- For customers located in Knoxville, TN and surrounded areas, we offer free drop off. If you prefer to pick up your order in person, please contact us to arrange a pickup time and location.